Frequently Asked Questions

How can I place my order?
You can place your order via Email, Toll Free Phone/Fax or Mail. Fill this order form and send us back

How do I pay for my repairs and purchases?
We accept Visa, Master, American Express, Visa-Debit, Pay Pal and Cash on counter and Email Transfer.

How will you ship my order to me?
Our preferred ways of shipment include all major couriers UPS, FED EX, DHL, Purolator, Express post and regular mail (at client’s risk).

What is your return policy?
If for any reason you are not happy with your purchase, you can replace your order within 7 days from invoice date with return authorization number obtained from us prior to return.

Are the prices at Somal Canada competitive?
Absolutely yes, as no one provides this degree of tailored service for the price we offer.

How can I setup an account with Somal Canada?
Please download and fill account opening form. (Return the original form via mail for processing).

What is the best time to call you for any query?
Our phone lines are open from Monday to Friday- 9:30 am to 6:00 pm EST. Saturday- 12:00pm to 5:00pm, Sunday closed.

Can I receive any sort of discount?
Discount structure is based on volume size of the order before tax & shipping. This discount is only applied to list prices (meaning not to sale prices).
Discount is as listed:
-Order $500-$1000 Receive 5% off entire order
-Order $1001-$2000 Receive 10% off entire order
-Order $2001-$3000 Receive 15% off entire order
-Order $3001-$5000 Receive 20% off entire order

You can also place your order by using automated voice mail system even after normal operating hours.